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Freshservice is an agile IT Service Management (ITSM) software that caters to businesses of all sizes, from startups to enterprises. Our right-sized solution powered by AI capabilities improves your ITSM efficiency. Our transparent pricing and pay-as-you-go model enables you to scale based on your service desk maturity level and cut down on the total cost of ownership (TCO).
Whether it’s the intuitive UI or its accessibility across other applications, Freshservice leverages innovation to simplify the service environment. No matter your organization's size, Freshservice helps achieve quick returns - 308% ROI and a short payback period of under three months - and efficiency through bots, automation, and orchestration.
Effortlessly create simple and complex forms, customize them and add additional fields across all ITIL modules.
With a simple, clear and aesthetically pleasing UI, you can start using Freshservice with minimal or no training at all.
Build intuitive reports from our analytics module or choose from any predefined template.
With Freshservice, you are guaranteed award-winning customer support from implementation till you are a customer for life.
The Freshservice search function allows you to identify requests across various IT service desk modules.
Only 'Challenger' in 2021 Gartner MQ for ITSM Tools
G2 Enterprise Leader Summer 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools
Leverage the Freshworks 300+ apps marketplace to support your IT and your employee self-service needs efficiently.
Create workflow automation, with a simple drag-and-drop interface, across tickets, change, release, problem and asset management modules.
Freshservice gives employees an e-commerce like experience for placing service requests.
Manage tasks and set up calendars across ITIL modules with our new-gen project management module.
““Freshservice is smooth, fresh and new – it is all you need in an ITSM solution””
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
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