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Experience Faster Time-to-value with Freshservice

Freshservice is an intuitive solution that allows easy configurations to suit your company's process
and workflow needs. Seamless continuous deployments enable your team to provide uninterrupted Support -  without too much legacy debt beneath a patched-up solution. 
Experience the benefits of working with a solution that offers unrivaled time to value. No matter your organization's size, Freshservice offers the right-sized service management solution that helps achieve quick returns - 308% ROI and a short payback period of under three months - and efficiency through bots, automation, and orchestration. 

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Unrivalled customer onboarding

SDI implementation award - For 2 consecutive years.

Boost productivity

5.5 person-hours - Time saved managing workflow changes.

Improve user experience

4 minute time saved per ticket, 90 - 97% CSAT score.

6 Reasons to Choose Freshservice over ServiceNow

Seamless support experience

Dedicated assistance to help you move all data to Freshservice so that your team can start from where they left off.

The right-sized ITSM

Fully-featured service management, IT operations management, and Project Management capabilities sans the complexity.

Transparent pricing

Our pricing is transparent. The product is robust and stable leading to quick and easy go-live with no business disruptions.

Shorter learning curve

The intuitive documentation and the innate, simple nature of the product provisions a short learning curve.


Built from the ground up as a multi-tenant SaaS product, implies faster upgrades and more release cycles.


Extensible with OOTB integrations using Freshworks Neo.

See why analysts and practitioners prefer Freshservice

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After investing in Freshservice, IT teams could move tickets from individual emails to a centrally managed service desk portal, build a knowledge base system, and improve productivity by responding to similar requests with standard responses, while building a user-friendly service catalog. This all happened in a low-code platform that reduced reliance on [expensive, external] software engineers. - Forrester TEI Study of Freshservice

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Get your hands on an award-winning software

Western Sussex Hospitals, an NHS foundation trust, leverages Freshservice for its simplicity and effortless implementation.

The Freshservice impact on our customers