The right-sized, intelligent service management solution for the modern enterprise

Starter

For getting started

$ 19

/agent/month, billed annually

$29

/agent/month, billed monthly

  • Incident Management Restore a service to normal as quickly as possible with proper logging, analyzing and resolving of incidents
  • Knowledge Base Publish and maintain a repository of solution articles to common, recurring problems faced by end users and thereby deflect tickets
  • Self Service Portal Provide a platform for end users to help themselves
  • SLA Management Enforce different SLA policies for tickets based on departments or groups
  • Workflow Automator Automate processes and mundane tasks by setting the desired conditions with a simple drag and drop option
  • Orchestration Automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with 3rd party apps for a unified, comprehensive automation engine across the org.
  • Access Controls Starter Create and define the level of access for each of your agents within a service desk
  • Analytics Starter Get a complete overview of your service desk performance and drill deeper with run-time filter
  • Multiple Portal Languages Have localized versions of your support portal to cater to users across languages
  • Custom SSL Avail one default SSL certificate for your portal on the freshservice.com domain
  • Marketplace Apps Find integrations with popular apps and expand the scope of your service desk
  • Mobile Apps Access ticket information and take quick actions on the go using freshservice iOS and Android mobile app
  • 1000 Orchestration transactions/mo/account

View details

Hide details

Growth

For growing businesses across their LOBs

$ 49

/agent/month, billed annually

$59

/agent/month, billed monthly

  • Service Catalog Make requesting for services easier for end users by setting up a hassle-free portal
  • Asset Management - Includes 100 managed assets Scan and discover all assets in your organization and manage assets throughout their lifecycle
  • Purchase Order Management Gain complete control over your company's expenses with a streamlined process right from purchase to fulfillment.
  • Employee Onboarding Onboard your hires in a single click by setting up a seamless process for your stakeholders to contribute and collaborate.
  • On-call Management
  • Portal Customization Design your support portal according to your brand guidelines and make it part of your organization's domain
  • MSP Mode Create multiple support portals for different clients and manage all client tickets from a single application using the MSP plugin
  • Multiple SLAs Enforce different SLA policies for tickets based on departments or groups
  • Business Rules Perform condition-based actions on specific fields within a form
  • Approval Workflows Create approval workflows with powerful automation tools to fulfil requests on time
  • Business Hours Set up different business hours for your various remote service desk teams to accurately define SLAs and manage expectations
  • 2000 Orchestration transactions/mo/account

View details

Hide details

ProPopular

ITSM + ITOM + Project Management for large organizations

$ 89

/agent/month, billed annually

$109

/agent/month, billed monthly

  • Problem Management Prevent disruptions in businesses and deflect tickets through problem management
  • Change Management Plan and assess changes with the Change Advisory Board (CAB) before changes are rolled out
  • Release Management Plan releases by documenting the build and test plans from beginning to end
  • Project Management Track IT initiatives to deliver outcomes on time, every time with a waterfall, a modern agile, or a hybrid approach.
  • SaaS Management Discover, manage and optimize your SaaS Applications in Freshservice. Add-on
  • Software License Management Track the software installed across your organization and compare these installations against the licenses purchased
  • Contract Management Manage all your vendor contracts right within the service desk
  • Alert Management Prevent critical outages through alerts that identify events and automates resolutions ahead of time.
  • Analytics Pro Create custom reports for all service desk scenarios, use advanced filters, group data based on your attributes of choice, and schedule reports
  • Access Controls Pro Add observers to overlook other teams' tickets and restrict agent actions performed on specific groups
  • Team Dashboards Align your team's goals by creating new dashboards and sharing them with your team
  • IP Range Restrictions Increase helpdesk security by controlling who can log into the portal using their IP addresses
  • 5000 Orchestration transactions/mo/account

View details

Hide details

Enterprise

Service management solution for enterprises

$ 109

/agent/month, billed annually

$129

/agent/month, billed monthly

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account Bring on-demand self service within MS Teams with a pre-trained NLP engine for quick support and instant resolution. Beta
  • Freddy Agent Assist Speed up resolution of recurring tickets with Freddy’s predictive intelligence in canned response and article suggestions, and in ticket field predictions Beta
  • Sandbox Create an out-of-the-box environment to test out workflows and configurations before syncing them to your Freshservice account
  • Audit Logs Keep track of all the changes that take place under the Admin section of your service desk
  • 20,000 Orchestration transactions/mo/account

View details

Hide details

Transaction Definition: Any action taken via the App node in the Workflow Automator.

Suggestion Definition: Solution article or service item suggestion by Freshservice Virtual Agent. We DO NOT count the concierge queries and small talk.

Get add-ons that help you do more with Freshservice

Orchestration Transaction Pack

$250

215

£195

16590

A$355

R$1390

1000 Transactions per pack

Starter, Growth, Pro, Enterprise

Validity: End of Billing cycle

Transaction: Any action taken via the App node in the Workflow Automator

Starter, Growth, Pro, Enterprise

View details

Hide details

Asset Pack

$75/mo

for a pack of 500 assets

Unlimited assets at $1500/mo

 65/mo 

for a pack of 500 assets

Unlimited assets at €1285/mo

£60/mo 

for a pack of 500 assets

Unlimited assets at £1180/mo

 4999/mo 

for a pack of 500 assets

Unlimited assets at ₹99555/mo

 A$109/mo 

for a pack of 500 assets

Unlimited assets at A$2140/mo

R$415/mo 

for a pack of 500 assets

Unlimited assets at R$8345/mo

Available on Growth, Pro, and Enterprise

Growth, Pro, Enterprise

View details

Hide details

Additional Project Management Licenses

$15/user/mo

15/user/mo

£10/user/mo

995/user/mo

A$20/user/mo

R$85/user/mo

Available on Pro, Enterprise

Invite other team members to collaborate on Projects. These users will have exclusive access to the Project Management module within Freshservice.

Pro, Enterprise

View details

Hide details

Virtual Agent Suggestion Pack

$250

215

£195

16590

A$355

R1390

500 suggestions per pack

Available on Enterprise

Validity: End of Billing cycle

Suggestion: Solution article or service item suggestion by Freshservice Virtual Agent. 

We DO NOT count the concierge queries and small talk.

Enterprise

View details

Hide details

SaaS Management

$1/employee/month

0.85/employee/month

£0.80/employee/month

65/employee/month

A$1.40/employee/month

R$5/employee/month

Available on Pro and Enterprise

Validity: End of Billing cycle

The add-on cost/month is based on the number of employees in an organization

Pro, Enterprise

View details

Hide details


All prices are exclusive of applicable taxes

24x 7 email support and 24 x 5 phone support included with all plans

Can't decide which plan is right for you?

See our complete feature comparison

Day Passes

Get extra support help for a product launch or other spike

Need extra support help for a product launch or other spike? Day Passes make it easy for you to add extra agents temporarily when you need them. Just add them as occasional agents, buy a few Day Passes, and let them use a day pass for each day they need to access your support.

day pass day pass

Frequently Asked Questions

Get Freshservice for iOS and Android

Freshservice's mobile apps have been thoughtfully designed to help your team stay in touch with users, even when they're not at their desks. With the iOS and Android apps, your team can stay on top of incoming tickets, collaborate with other agents, and respond to issues on the go.

Android and iOS App Screenshots Android and iOS App Screenshots