Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
See why thousands of organizations choose Freshservice to modernize service management, boost productivity and achieve quick returns with a single platform for IT
ManageEngine does a lot of different things but they don’t do any of them particularly well, keeping your IT service desk operating in status quo.
When you opt to maintain the status quo, the price you pay is for doing nothing.
Freshservice is right-sized, so we are perfectly positioned to enable you to start with the essentials and scale rapidly as your service management needs grow to more mature use-cases with our low-code platform, bots, and automation, without requiring you to switch platforms.
No scripting. No webhooks. No Deluge.
Many of the newer enhancements in ManageEngine comes from integration with other Zoho stand-alone tools. With Freshservice, you get
Implementing Freshservice beneﬁts organizations in the form of gains in agent productivity, end-user productivity, IT operations eﬃciency, and cost savings from the retirement of legacy systems.
You can achieve an ROI of 308% on your Freshservice investment and it’ll break even in less than 3 months.
Find out the potential value that your organization can realize with Freshservice here
Getting started on Freshservice is a breeze with our proactive support. We provide dedicated ITSM experts for implementation and onboarding and 24/7 customer support to make sure that you are successful in creating value out of your Freshservice investment without requiring additional resources or headcount.
We will be there every step of the way as a trusted partner.
Only 'Challenger' in 2021 Gartner MQ for ITSM Tools
G2 Enterprise Leader Summer 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools
“From getting the lights changed to requesting software upgrades – we get everything done with Freshservice.”
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
Take a look inside to see the benefits of a right-sized, scalable IT platform
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