Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Streamline legal service management, collaborate efficiently with business teams, and automate repetitive tasks for fast, efficient legal services
Intuitive, consumer-grade, and omnichannel platform
AI-powered contextual and intelligent service delivery
Improved operational efficiency that sustains as you scale
Freshworks named a Strong Performer in the
Forrester Wave Enterprise Service Management in Q4 2021
Publish a catalog of legal requests across services like document reviews, approvals or advice for easy access to raise queries. Auto-assign requests to the right subject matter expert, respond with AI-powered suggestions, and drive quick resolution.
Promote self-service by deflecting recurring employee queries with a 24/7 virtual agent that understands employee intent and offers relevant knowledge articles on policies and processes to resolve employee queries.
Automate routine, manual tasks with a simple drag and drop workflow automator, speed up cross-functional approvals and create rules for escalations to prioritize high-impact events and reduce delays.
Measure service efficiency with advanced analytics and visual dashboards, track agent performance and employee satisfaction, and get valuable insights with real-time metrics to make informed decisions and drive continuous improvements.
Manage service delivery and projects in a single platform to deliver better business results. Stay on top of project timelines, track time spent on tasks, seamlessly collaborate with your team, and get a holistic view of deliverables to precisely plan and execute.
“When we embarked on this project, we asked ourselves how we would create the best experience for managers, remove roadblocks in their work and make life easier for them. We believe we have achieved this goal with Freshservice.”
“The biggest challenge when choosing a Legal Process Management tool is finding the right balance between the features offered and the features you actually require. Every tool we tried was either too clunky with features we didn’t need or too costly for the functionality offered. Freshservice is the right fit for any lean legal team.”
“Freshservice is a one-stop shop for multiple teams at W2O Group. Whilst it is used for IT, other business units in the company are using the system ranging from legal, HR, facilities, and benefits. This has led to increased efficiency across the firm.”
Streamline your legal processes with Freshservice
Before and after Freshservice with Freshworks legal team
Manage contracts seamlessly with DocuSign integration
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