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Why companies choose Freshservice over 

Ivanti Neurons for ITSM

Reason 1

Everything your IT team needs in one place, sans the configuration complexity

With Ivanti, OOTB is the exception, not the norm.

Ivanti’s ITSM comes absolutely UNCONFIGURED. 

Even to utilize what’s already there in your license agreement, you will need to spend additional time and money on professional services, training costs, consultation fees, etc. leaving you with a bloated TCO and a long time to value.

With Freshservice, you get a  right-sized, scalable service management solution with all the available out-of-the-box to provide a unified and seamless experience.

Reason 2

Lower Total Cost of Ownership

  • Save at least 50% on your service desk cost
  • Transparent Pricing
  • No professional services fee to implement or upgrade
  • Predictable TCO

Find out the potential value that your organization can realize with Freshservice here

Reason 3

Rapid time to value and ease of implementation

  • Core ITSM capabilities available out-of-the-box
  • Codeless configuration over customization
  • Easy integrations
  • Expert onboarding and customer support

Ready-to-go, Easy-to-use, Rapid TTV

Reason 4

Stellar resources and support

Ivanti's product documentation is scarce. Calls and emails often end in a poor support experience, pushing you to purchase training courses and consultant services.

With Freshservice's proactive support, getting started is a breeze. We provide dedicated ITSM experts for implementation and onboarding and 24/7 customer support to make sure that you are successful in creating value out of your Freshservice investment without requiring additional resources or headcount.

We will be there every step of the way as a trusted partner.

Reason 5

Out-of-the-box ITOM capabilities and breadth of integrations


  • Out-of-the-box ITOM capabilities for unified incident management
  •  End-to-end asset management for managing assets throughout their lifecycle from purchase-to-retire
  • Integrated SaaS Application Management to discover and manage your SaaS estate
  • 200+ apps on the Freshservice marketplace

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