Empower end-users with consumer-grade experiences

Meet employees in the channel of their choice, enabled with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.

IT Service request UI Screenshot IT Service request UI Screenshot

Align your IT infrastructure to ITIL processes

Equip your service management platform with ITIL-aligned capabilities to respond to changes faster, improve reliability, and proactively predict and prevent issues.

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Make informed decisions with powerful analytics

Track and assess agent performance and service desk metrics holistically with analytics, build reports from scratch, and get quick insights using curated reports.

Analytics Screenshot Analytics Screenshot

Increase agent efficiency

Create contextual and intelligent experiences through AI to improve process efficiency and service agility. Enable agents with ML-powered suggestions and responses, and put time back into their day so they can focus on more strategic IT initiatives.

Canned Responses and Freddy Suggestions Screenshot Canned Responses and Freddy Suggestions Screenshot

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The Freshservice Advantage

Robust Automations

Eliminate repetitive tasks and manual processes that lead to productivity hurdles for your IT team and drive service efficiency using no-code workflows and powerful automations.

Intelligent Service Management

Leverage the power of our enterprise-grade AI engine—Freddy by making smarter service desk decisions, increasing agent productivity, and elevating employee experiences.

Extensible Platform

Create out-of-the-box-connectors, SDKs, and API configurations to scale without dependency on our integrated Marketplace and Neo Platform.