All features IT Service Desk

Incident management

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

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Incident Manager Screenshot Incident Manager Screenshot

SLA Management

Our software lets you set multiple SLA policies to create task deadlines based on different business hours or ticket categories. Now, you can resolve tickets based on priority, and automate escalation rules to communicate violations within the service desk.

More on SLA →  

IT Servicedesk Screenshot IT Servicedesk Screenshot

Automations & AI/ML

Stay on top of the high priority tasks and things that need your attention. Take an intelligent decision by employing AI/ML and the automations to take care of the other less priority tasks.

More on Automations →  

AI/ML Analytics screenshot AI/ML Analytics screenshot

Self-Service Portal

Enable users to look up solutions from the knowledge base, and let them raise requests directly from your service desk’s support portal, which can be customized to reflect your brand's identity.

Read more about Self service →  

IT Support Screenshots IT Support Screenshots