All features ITOM

AI enhanced Alert Management

Pipe in and consolidate alerts from all monitoring tools on a single pane of glass. Let Freddy AI algorithm dig through the noise and highlight critical operational issues. Automatically create and route rich incidents to relevant agent groups.

Views of the Alert Management module Views of the Alert Management module

On-Call Management 

Get a one-up on critical incidents with a 24*7 agent availability plan. Notify agents through the communication channel of their choice and automatically escalate the issue if it remains unacknowledged. 

Freshservice on-call management Freshservice on-call management


Make time for higher value tasks by automating repetitive use cases. Boost productivity and efficiency by creating workflows across applications, tools, and platforms. 

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The impact on our customers