Five customer service channels and their impact on EX

Five customer service channels and their impact on EX

on July 1, 2022. 4 min read

As the pandemic pushed businesses online overnight, companies quickly scaled automation and self-service technology like chatbots and knowledge based FAQs to deflect and resolve employee support issues. However, IT teams have a big opportunity to go beyond resolving tech requests and make it a delightful exchange that deepens relationships across the business. Companies are also…

Top 7 IT service management metrics you need to measure

Top 7 IT service management metrics you need to me...

How do you measure the success of your IT service delivery if you’re not closely monitoring the nu...
Project management best practices – Part 2

Project management best practices – Part 2

In part 1 of this blog series, we discussed project management, selecting the right approach for pro...
Project management best practices – Part 1

Project management best practices – Part 1

Project management is one of the most important and durable job disciplines in the IT industry. To u...
How to choose an IT Project Management software?

How to choose an IT Project Management software?

IT project management, like every other discipline in modern business, is heavily dependent on techn...
Driving the new IT mandate: Inside global organizations driving digital transformation

Driving the new IT mandate: Inside global organiza...

Businesses today operate in a highly dynamic environment. And it’s safe to say that over the last ...
Managing the unseen – getting started with SaaS management

Managing the unseen – getting started with S...

SaaS – the growing present and the imminent future Claiming that SaaS is the future is a broad...
How IT leaders can make the leap from tech leaders to business drivers

How IT leaders can make the leap from tech leaders...

Today, there is a need for every business to be digital, and technology as you know it lies at the h...
The evolving partnership between business and IT: A new imperative

The evolving partnership between business and IT: ...

The role and perception of IT have changed from a cost center to a revenue driver. Today, businesses...
Why happy employee experience means happy customer experience

Why happy employee experience means happy customer...

Peanut butter and jelly are two great condiments on their own but pairing them together elevates the...
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