Build a one-stop-shop for campus-wide services

 Make student and faculty life easier with single-point access to information, announcements, and services across the campus

  • Bring all campus services, from classroom IT support to Library services, accommodation facilities, HR, and alumni services, together, with a unified service catalog that is WCAG 2.1 AA compliant 
  • Make it easy for students, faculty, staff, and other users to get the help they need with the integrated self-service portal and searchable knowledge base
build a one stop of campus wide services build a one stop of campus wide services

Boost IT support staff productivity

Free up staff to focus on strategic campus initiatives by automating routine, repetitive tasks

  • Effortlessly scale to support high service request volumes and ensure speedy resolution by automating routine, repetitive tasks such as password resets and application access requests with Orchestration
  •  Transcend traditional silos, standardize campus-wide service delivery and enhance service efficiency with automated workflows and AI-assisted helpdesk
boost it suppot staff productivity boost it suppot staff productivity

Gain visibility with built-in Project Management

Bring IT service and project management together to deliver more value

  • Gain single pane access to every project and collaborate better with built-in IT Project Management
  • Foster collaboration amongst distributed IT staff  and make it easy to share information so that everyone stays on the same page
  • Flexibility to run projects using any methodology - Agile, Waterfall, or hybrid.
artboard 5 2x artboard 5 2x

Deliver IT support anytime, anywhere

Provide round-the-clock support to students, faculty, staff, parents, and alumni with a multi-channel service delivery strategy. 

  • Allow students to access IT support from multiple touchpoints such as Slack, MS Teams, and other intranet portals 
  • Deliver a mobile-first IT support experience for on-the-go students and faculty 
  • Extend service inquiry to modern channels like chatbots, virtual agents, and intelligent knowledge base capabilities
deliver it support anytime anywhere deliver it support anytime anywhere

Top Rated Helpdesk Software 

The Freshservice impact on our customers 

artboard 1 2x 1 artboard 1 2x 1
"We extensively use rules and workflow automation, and those have been great. I think that differentiates Freshservice and makes it easy for us to respond and implement things quickly versus when we were attempting to use ServiceNow"
artboard 2 2x 2 artboard 2 2x 2
"Freshservice allows us to do things that matter, when they matter; it allows us to work together as a team to support our users"
artboard 3 2x 2 artboard 3 2x 2
"Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do"
artboard 4 2x 2 artboard 4 2x 2
"We’ve been delighted with Freshservice and are proud to be partners with them. And we haven’t even mentioned the increasing amount of machine learning and AI that has started to bear fruit with Freshservice."
artboard 5 2x 2 artboard 5 2x 2
"Previously no one used the support portal for entering tickets. Now it is used widely across all departments."
artboard 6 2x 1 artboard 6 2x 1
"We use Freshservice in a way nobody else did before – by using it in many teams that aren’t just IT. It’s efficient and exactly what we wanted"