Compare IT Helpdesks HaloITSM

Five reasons to choose Freshservice over HaloITSM

Reason 1

Mature, Fully-featured ITSM, and Project Management Solution

HaloITSM does barely enough to check the boxes for service management and asset management capabilities. They don’t do a great job at providing depth for handling complex/mature use cases. Customers have reported a lack of depth in:

  • Reporting
  • IT Project Management capabilities
reason 1 reason 1

REASON 2

Out-of-the-box AI Capabilities

  • Safeguard SLAs with Freddy Virtual Agent keeping a tab on ticket escalations and analyzing customer responses
  • Triage tickets faster & maximize agent productivity with AI powered ticket field suggested to improvise first response time and ML based response suggested reduces resolution time
  •  Delight your employees with AI powered VA pre trained on ITSM & ESM use cases to respond and resolve issues via Slack on MS Teams
reason 2 reason 2

Reason 3

Out-of -the-box ITOM capabilities with breadth of integrations

  • Single view across IT services and operations with ITSM and ITOM on one platform. 
  • Over 200 marketplace apps to help you work smarter and be more productive. 
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Reason 4

Rapid time to value and ease of implementation

  • Ready-to-go, Easy-to-use, Rapid TTV
  • Codeless configuration 
  • Easy integrations and expert onboarding
  • Achieve 308% ROI, with an implementation time and payback period of less than 3 months

Find your ROI with Freshservice

reason 4 reason 4

Reason 5

Recognized by leading analyst firms, consultants, and customers

  • Rated the best IT Service Management tool on G2 Crowd 2022
  • Winner of the Gartner Peer Insights Customer Choice Award 2019
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Interested in evaluating Freshservice? Check out our 100% transparent pricing plans

The Freshservice impact on our customers 

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Transparent, partner-like engagement model

Stellar Onboarding and Implementation

Our implementation specialists will work closely with you to put together a comprehensive shared project plan, tailored to your requirements, to ensure a hassle-free go-live.

Round the clock technical support

Our technical experts are available 24/7 to troubleshoot issues and provide best practices with the agility your business expects.

Dedicated Customer Success Managers

Your CSM will work with you to ensure that you meet your customer experience goals. They'll define shared KPIs, help with scaling your account and review progress with you periodically.

Trusted by over 55,000+ customers

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