Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Digitize employee service experiences, automate tasks, and ensure a fully functional, safe, and comfortable environment for employees to thrive
Anytime, anywhere support with an omnichannel platform
AI-powered contextual and intelligent service delivery
Improved operational efficiency and visibility into service metrics
Freshworks named a Strong Performer in the
Forrester Wave Enterprise Service Management in Q4 2021
Drive a culture of self-service by deflecting basic employee queries with a 24/7 virtual agent that offers relevant knowledge articles on policies and processes. Equip employees with the right information and unburden your teams from low-value tasks.
Publish a catalog of workplace requests across services like maintenance, reservations, or travel bookings in a centralized support portal for easy access to raise requests. Auto-assign employee requests, provide AI-powered responses, and drive cases to resolution in no time.
Automate routine, manual tasks with a simple drag and drop workflow automator, speed up cross-functional approvals and create rules for escalations to prioritize high-impact events and reduce risks.
Measure service efficiency with advanced analytics and visual dashboards, track agent performance and employee satisfaction, and get valuable insights with real-time metrics to make informed decisions and drive continuous improvements.
Unify purchase orders, contracts, and asset management to ensure hassle-free operations. Get complete visibility into asset lifecycle, track asset usage, and schedule periodic reminders for repairs and maintenance.
“Today the helpdesk is used by 650 agents across over 45 teams at Shopify. That includes our AV, broadcast, culinary, facilities, finance, knowledge management, and internal communications team, procurement, UX, our recruitment teams, and even our HR talent support operations teams.”
“Freshservice allows us to do things that matter, when they matter; it allows us to work together as a team to support our users; to not just fix problems but let us be a part of what they do, understand what they do and come to the table with a solution that works – not just from a problem perspective but also through innovation.”
“The employees have adopted Freshservice effortlessly and enjoy the benefits of interdepartmental collaboration in one single tool. The intuitive user experience has accelerated this adoption tremendously.”
Your guide to solving the service challenges in facilities management
Return to work guide for enhanced employee experience
Service catalog inspiration to get started
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