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Why companies choose Freshservice over BMC Helix

REAson 1

Everything your IT team needs in one place, sans the configuration complexity

That the product doesn’t suffice OOTB, and that CUSTOMIZATION requiring FT developers is necessary, is an implicit assumption when you purchase BMC's service desk.

Very fast, you end up with a platform that takes :

  • Too long to implement
  • Too long to derive ROI from
  • Too long to upgrade and get defects fixed
  • Too long to implement changes

With Freshservice, you get a right-sized, scalable solution with all the necessary capabilities available out-of-the-box to provide a unified and seamless experience

Reason 2

Lower Total Cost of Ownership

  • Save at least 50% on your service desk cost
  • Transparent Pricing
  • No developer effort required to implement or upgrade
  • Predictable TCO

Find out the potential value that your organization can realize with Freshservice here

Reason 3

Rapid time to value and ease of implementation

  • Core ITSM capabilities available out-of-the-box
  • Codeless configuration over customization
  • Easy integrations
  • Expert onboarding and customer support

Go live 2x sooner and get your money back 3.3x faster !

Reason 4

Active Investment in Product Development

  • Ranks among Top 5 vendors on the  ‘Ability To Execute’ axis in 2020 Gartner Magic Quadrant for ITSM tools
  • Laser focussed on product innovation to bring you new capabilities
  • Predictable release cycle
  • Easy to upgrade without requiring additional developer resources

Reason 5

Transparent, partner-like engagement model

Getting started on Freshservice is a breeze with our proactive support. We provide dedicated ITSM experts for implementation and onboarding and 24/7 customer support to make sure that you are successful in creating value out of your Freshservice investment without requiring additional resources or headcount.

We will be there every step of the way as a trusted partner.

Get your hands on an award-winning software

Join over 40,000 customers in using Freshworks to transform the service experience

Here’s what customers who chose Freshservice 

over BMC service desk had to say