Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Deliver efficient service and operations management and customized workflows consistently through automation, orchestration, and AI/ML capabilities
Automate routine, mundane, repetitive tasks like password reset, application access requests, and employee onboarding/offboarding with the help of Workflow Automator and scenario automation.
Fulfill service requests faster with a simplified and automated approval process setup.
Configure incident response workflows and templates, configure alert rules, escalation emails and initiate remediate actions to resolve issues faster and minimize downtime.
Set up multi-level CAB approvals, design custom change lifecycles, and automate asset allocation and recovery processes using workflows.
Automate self-service, fulfill service requests like user provisioning, account unlocks in seconds across diverse 3rd party apps, and on-prem orchestration using network protocols, Windows Remote Management, and SSH.
Automate processes and mundane tasks by setting the desired conditions with a simple drag and drop option.
Perform actions on tickets based on time-driven triggers.
Out-of-the-box integrations with 3rd party applications that can be easily combined with Freshservice workflows to streamline and automate frequent, repeatable processes.
Define conditional logic and actions to create more complex dynamic forms, control lifecycle elements, and define field-level access control.
Store any additional information about internal and/or external entities and reference them in workflows.
Schedule tickets at periodic intervals to remind the service desk of important tasks.
Handle recurring scenarios by carrying out a bunch of updates to the ticket with a single click.
Standardize and determine the priority of the ticket automatically using the Priority Matrix.
Triage tickets and ensure they are categorized and assigned to the right group faster than ever.
“By the time our IT team gets a ticket, 80% of the work is already done by virtue of automation. It has helped us to consolidate our infrastructure workflow. Not only has it lowered the IT workload, but has put control back into the stakeholder and requester's hands.”
“Freshservice has opened up our eyes to deploying new processes in a new fashion. We’re no longer constrained by our legacy ITSM system. Previously everything was manual. Freshservice automation gives us peace-of-mind.”
“We extensively use rules and workflow automation, and those have been great. I think that differentiates Freshservice and makes it easy for us to respond and implement things quickly versus when we were attempting to use ServiceNow.”
“The IT department’s mission has always been to minimize downtime and maximize availability. Automation was one of the driving factors in the selection of Freshservice.”
“We have found great value in Freshservice’s configurable workflows, unified portal, and ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”
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