All features Automation

Enhance Service Desk Efficiency 

Automate routine, mundane, repetitive tasks like password reset, application access requests, and employee onboarding/offboarding with the help of Workflow Automator and scenario automation.

Fulfill service requests faster with a simplified and automated approval process setup.

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Stay On Top of Your Digital Operations

Configure incident response workflows and templates, configure alert rules, escalation emails and initiate remediate actions to resolve issues faster and minimize downtime.

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Automate Change Control and Asset Management Processes

Set up multi-level CAB approvals, design custom change lifecycles, and automate asset allocation and recovery processes using workflows.

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Scalable, Easy-To-Deploy Orchestration Platform

Automate self-service, fulfill service requests like user provisioning, account unlocks in seconds across diverse 3rd party apps, and on-prem orchestration using network protocols, Windows Remote Management, and SSH.

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Leverage the Full Power of Freshservice Automation

Workflow Automator

Automate processes and mundane tasks by setting the desired conditions with a simple drag and drop option.


Perform actions on tickets based on time-driven triggers.

Orchestration Center

Out-of-the-box integrations with 3rd party applications that can be easily combined with Freshservice workflows to streamline and automate frequent, repeatable processes.
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Business Rules

Define conditional logic and actions to create more complex dynamic forms, control lifecycle elements, and define field-level access control.

Custom Objects

Store any additional information about internal and/or external entities and reference them in workflows.


Schedule tickets at periodic intervals to remind the service desk of important tasks.

Scenario Automations

Handle recurring scenarios by carrying out a bunch of updates to the ticket with a single click.

Priority Matrix

Standardize and determine the priority of the ticket automatically using the Priority Matrix.

Ticket Field Predictions

Triage tickets and ensure they are categorized and assigned to the right group faster than ever.

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